Help

Let us quickly solve your questions or problems with our library of helpful support articles.

Creighton Green avatar Matt Kealamakia avatar Tim Sessions avatar +3
46 articles in this collection
Written by Creighton Green, Matt Kealamakia, Tim Sessions and 3 others
General

Reporting Tab

Ketti Muno avatar
Written by Ketti Muno
Updated over a week ago

How to Reset Your Password

Need to reset your login password? No problem.
Mark Milligan avatar
Written by Mark Milligan
Updated over a week ago

Promotion Statistics - Definitions

What do my promo's stats mean?
Mark Milligan avatar
Written by Mark Milligan
Updated over a week ago

What Is An Overlay Box? (and Mobile Sponsor Images)

Mark Milligan avatar
Written by Mark Milligan
Updated over a week ago

How To Add/Edit Social Share Text and Images.

Editing your Facebook and Twitter social share information
Matt Kealamakia avatar
Written by Matt Kealamakia
Updated over a week ago

Help! We have some users that can't enter our campaign!

Creighton Green avatar
Written by Creighton Green
Updated over a week ago

How do I edit default settings for my campaigns?

Overview of how to set and edit defaults for your different applications.
Matt Kealamakia avatar
Written by Matt Kealamakia
Updated over a week ago

I'm Not Getting My Password Reset Email.

Creighton Green avatar
Written by Creighton Green
Updated over a week ago

Why isn't my ul.ink (smart link) working?

Creighton Green avatar
Written by Creighton Green
Updated over a week ago

What is the Campaigns Grid?

An overview of our campaigns grid application and how to edit it.
Matt Kealamakia avatar
Written by Matt Kealamakia
Updated over a week ago

How can I be notified when someone enters my promotion?

How to enable notification emails.
Matt Kealamakia avatar
Written by Matt Kealamakia
Updated over a week ago

Requesting Campaigner Support

For those Audience accounts that are set up to send emails through Campaigner, this article will help you save time during support requests.
Tim Sessions avatar
Written by Tim Sessions
Updated over a week ago

Why are my gallery submission photos showing just as a grey box?

Grey submission box
Tim Sessions avatar
Written by Tim Sessions
Updated over a week ago

How to Connect a Sweepstakes or Form Builder Form to Gallery

In some cases, you may want to use an existing Sweepstakes form to populate your Gallery. Here's how to do it.
Tim Sessions avatar
Written by Tim Sessions
Updated over a week ago

Building a Gallery

Mark Milligan avatar
Written by Mark Milligan
Updated over a week ago

Why Are My Gallery Images Not Showing?

If the media is not appearing on your gallery, it is likely one of two reasons...
Mark Milligan avatar
Written by Mark Milligan
Updated over a week ago

What file sizes and formats are accepted for gallery submissions?

Tim Sessions avatar
Written by Tim Sessions
Updated over a week ago

Managing Gallery submissions and choosing a winner.

Matt Kealamakia avatar
Written by Matt Kealamakia
Updated over a week ago

How to add or remove an admin within your Audience account.

If you've hired someone new, or need to remove someone from your account, this article will explain the easy steps to add/remove an admin.
Tim Sessions avatar
Written by Tim Sessions
Updated over a week ago

What does Audience do to prevent "voter fraud" on Gallery promotions?

This article addresses the measures Audience takes to make sure your Gallery promotion voting results are fair and accurate.
Tim Sessions avatar
Written by Tim Sessions
Updated over a week ago

Embedding a Gallery across multiple accounts | Hosted Syndication Solution

This article provides a solution to "hosting" a Gallery on one account and installing it on others.
Tim Sessions avatar
Written by Tim Sessions
Updated over a week ago